Terms of Use
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern orders.cottontreemeats.com.au relationship with you in relation to your use of this website.
By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to orders.cottontreemeats.com.au and “You” and “Your” refers to you, the client, visitor, website user or person using our website.
AMENDMENT OF TERMS
We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and orders.cottontreemeats.com.au rights and obligations to each other.
LIMITATION OF LIABILITY
It is an essential precondition to you using our website that you agree and accept that orders.cottontreemeats.com.au is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Refund Policy
Cotton Tree Meats prides itself on the high-quality food it provides, the manner in which it is delivered and the service standards we instill in our staff. Should a client be dissatisfied with the service, quantity or quality of food; we will address the concerns of the client and ensure that a measured approach is taken to compensate the client to ensure a positive outcome.
We understand that mishaps, unfortunately, can sometimes occur – if the error is due to an oversight on our behalf or you are unhappy with the product please contact us immediately upon receiving your order and our delivery personnel will visit to collect the incorrect products. The product must be in the same condition that you received them, and a refund will be provided for the affected products. Items that have been consumed may be eligible for a partial refund.
Pricing Disclaimer
Due to the fluctuating cost of Meat in general, Cotton Tree Meats reserves the right to vary prices WITHOUT PRIOR NOTICE.
Please be aware that online pricing might be different to in-store pricing.
Fresh Product Claims
Our products are fresh and frozen seafood products. Any complaint entitling you a replacement or refund should be identified IMMEDIATELY. Claims made after 24 hours will not be taken into account.
Product MUST be returned for full store credit or refund.
Frozen products claims
Frozen goods must be returned with the original packaging for full store credit or refund.
