Terms of Use

Refund Policy

Cotton Tree Meats prides itself on the high-quality food it provides, the manner in which it is delivered and the service standards we instill in our staff.  Should a client be dissatisfied with the service, quantity or quality of food; we will address the concerns of the client and ensure that a measured approach is taken to compensate the client to ensure a positive outcome.

We understand that mishaps, unfortunately, can sometimes  occur – if the error is due to an oversight on our behalf or you are unhappy with the product please contact us immediately upon receiving your order and our delivery personnel will visit to collect the incorrect products. The product must be in the same condition that you received them, and a refund will be provided for the affected products. Items that have been consumed may be eligible for a partial refund.
 
Pricing Disclaimer

Due to the fluctuating cost of Meat in general, Cotton Tree Meats reserves the right to vary prices WITHOUT PRIOR NOTICE. 
Please be aware that online pricing might be different to in-store pricing. 
 
Fresh Product Claims

Our products are fresh and frozen seafood products. Any complaint entitling you a replacement or refund should be identified IMMEDIATELY. Claims made after 24 hours will not be taken into account.
Product MUST be returned for full store credit or refund. 
 
Frozen products claims

Frozen goods must be returned with the original packaging for full store credit or refund.